Life insurance is a promise, between you and your client, between an adviser and an insurer. Honouring that promise, at the moment of truth, is everything. We must continually review our premiums to ensure they fairly reflect the claims experience of that portfolio and reflect the true cost of providing that valuable protection.
We are constantly monitoring claims experience and from time to time we need to adjust premium rates. Later this year we will implement price changes for all customers across our OnePath portfolios. We will give you ample notice of these adjustments.
We understand these changes can place additional pressure on you and your clients, which is why we always approach them with a focus on stability and sustainability, and a desire to give more certainty to clients.
We also look to support advisers with a range of resources to help with client conversations, including explainers on life insurance pricing, and materials to help reinforce the need for, and value of, life insurance protection.
You will find these resources below.
More details will be provided to advisers shortly about these changes. In the meantime, please speak to your BDM on 1800 222 066 if you have any questions or need more details.
Helpful Resources
Insights and expertise through your BDM
- Insights into your OnePath portfolios, with guidance on who your high-risk clients are with regards to retention, to help you plan your engagement activity in the best way possible
- Affordability guidance to help you provide options to clients on the levers they can pull to help them manage their costs
Support tools
- The Adviser Portal, your self-service portal which will give you access to key reports, the ability to manage your client’s policy, as well as setting up renewal reminders to ensure you’re on the front foot with the clients who will be experiencing these changes
- Clarity white labelled material and the Marketing with Clarity guide, so we can support your engagement and retention activity, providing clear information and education for customers and allowing them to make an informed decision
- Clear transition rules, so you can have absolute clarity on dates for incomplete applications, and how these will be treated
Supporting clients directly
- OnePath Clarity, our customer website featuring a wide digital library of videos, animations, infographics and articles educating customers about their life insurance and how it works.
Key Dates
Late October 2021
Pricing adjustments for existing customers across all OnePath income protection, business expenses, trauma and TPD portfolios.
Contact Us
Key Dates
Late October 2021
Pricing adjustments for existing customers across all OnePath income protection, business expenses, trauma and TPD portfolios.
Contact Us