We pay over $2.5 million in claims each business day. We approach every claim with a commitment to do whatever we can to process it as quickly, correctly and efficiently as possible.
We achieve this by:
- assigning each individual claim to a specialist claims assessor who will work with you, your client, and their family, from start to finish
- requesting as much information as we can upfront
- committing and delivering on our service standards
- upholding a personable and professional approach.
OnePath's claims team has earned an enviable reputation with risk advisers like Chris Cachia of CCA Financial Planners1.
"As a risk specialist, my clients receive quality advice that is based on over twenty years of industry experience. More importantly, I provide my clients with certainty.
This understanding led to the creation of CCAFP’s unique ‘Priority Claims Service’, a service that helps expedite and ease the stress associated with the claims process.
Over the years, I’ve worked closely with the claims departments of all of Australia’s leading life insurers to refine this service.
In my experience, I have found some claims managers seem to look for reasons not to pay a claim, but with OnePath, you get a different “feel” - they always try and find reasons to pay the claim.
What separates OnePath with other Life offices is their quick and compassionate assessment of claims.
I had one unfortunate case where a client became terminal. OnePath sought to expedite the income protections benefits (i.e. waive the requirements for financials) to alleviate the financial stress for the client in the final months of his life. A great compassionate result.
In my view, OnePath’s timeliness and compassionate sensitivity to claims clearly makes them the market leader when it comes to life insurance. This is really what the Life Insurance business is all about – helping people in their time of need."