A Good Claims Experience – We all play a part
Helping your client know what they are covered for
As a trusted Life Insurance provider, we are there to help you and your client find the appropriate life insurance policy for their needs – and show them how that cover can protect them at claim time. Whether you have a new or existing client, it’s important they understand if they’re eligible as well as any exclusions which may apply to their policy. At OnePath, we know that the more we educate our customers on their life insurance policies, the more likely they are to have a successful and positive claims experience.
Getting to know your clients
When you apply for a OneCare policy on behalf of your client, like what we do with our customers at OnePath, it is important to ask them questions about their health using everyday language, giving them greater certainty over what they need to tell you. And this can make a difference to the outcome at claim time.
Having a positive experience at claim time
At claim time, your clients will undoubtedly already be experiencing significant events in their life like the loss of a job or illness. You can be of great help to your client by helping them understand the claims process and their insurance cover. You can be certain that our team of dedicated specialists ensure that every claim is given the utmost focus and care to deliver compassionate and empathetic outcomes.