Feedback, compliments & complaints

As a valued customer we want to hear from you if any of our products and services have not met your expectations.

If you would like to compliment one of our staff or make a suggestion on how we can improve, we want to know. If we made a mistake, or our service does not meet your expectations, we also want to know.

How to make a complaint, compliment or provide feedback

Our people will work closely with you to address your concerns quickly and amicably.

Call us on:
133 667 for Life Insurance products (OneCare)
132 062 for General Insurance products and all other Life Insurance products
+61 2 9234 8111 for International clients

Write to:
GPO Box 4148
Sydney, NSW 2001

Further Help

If you are not satisfied with the resolution offered, you can have your complaint reviewed by an external dispute resolution scheme, the Australian Financial Complaints Authority, who provide a free, independent review to reach a resolution that is fair to you and to OnePath.

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Australian Financial Complaints Authority

Phone: 1800 931 678

Write to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001